Why choose SGCONS?

It is very simple, we offer the unbeatable price and high quality contact lenses from leading brands, including Acuvue, Dailies, Air Optix, Biofinity, Biomedics and Bausch & Lomb SofLens, Lacelle, Japanese Brand of SEED, Candy Magic, CalmeD’or and more. It’s the quality you expect, at a price you won’t.

How to Order Contact Lenses at SGCONS?

  1. Add your prescription information
    Your contact lenses can be found from your optician or contact lenses box. If you are not clear, please take a photo and send email ([email protected]) or WhatsApp (+65 85911449) to us.
  2. Select your contact lenses from Sgcontactlens.com’s product page
    Browse our shop and select contact lenses with desire quantity. If you find any trouble, please contact our customer services team and we will be happy to help.
  3. Fill in shipping information & make payment
    We will quickly ship your contact lenses inside Singapore and to many international city. Generally, your order will be dispatched within 24 hours. If there is shortage of contact lenses, it will take around 3-5 working days to re-stock. You can pay for your order using all major credit cards or PayPal.

Do I need to send my prescription after I place an order?

Yes. We require a valid prescription for every order. Just simply send it to our email [email protected] with subject “Prescription for Order ID# (Order Number)” or WhatsApp to us at +65 85911449. If you don’t have a copy of your prescription, you can still order contact lenses from us. You’ll be able to select your eye doctor from our expansive database. All you will need is your eye doctor’s name (or clinic name) and its address.

After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. This helps to ensure that we provide you with the correct contact lenses in your order.

Where can I find my prescription?

To find the correct information for your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the following examples:

Disposable Contact Lenses

Daily Disposable Prescriptions

Toric / Astigmatism Contact Lenses

Toric / Astigmatism Contact Lenses Prescriptions

Multifocal / Presbyopia Contact Lenses

Multifocal / Presbyopia Contact Lenses Prescription

Colored Contact Lenses

Colored Prescription

Though contact lens prescriptions vary based on different brand and type, send email or WhatsApp us if you are not sure.

How do I check the status of my order?

Once your order dispatched, we will send tracking number to your email address. If you are member, just login My Account and check it at order history for shipping status. If you are guest checkout, please check email or WhatsApp (+65 85911449) us for tracking number and shipping status.

We will ship to us by Singapore Post or DPEX. You can input tracking at website for shipping status.

How long does it take for my order to ship?

Upon payment confirmation, we will dispatch your order within 48 hours (except public holidays) and you will receive it around 4-5 business day. If there is storage, we will contact you and update the delivery date for you. Generally, it will has additional 2 weeks.

What's shipping rate?

All order will has FREE shipping if order total amount is over SGD 40, else it will has SGD 5 for Singapore shipping address. If shipping to non Singapore address, it will has shipping fee SGD 10.

Btw, if you are urgent to receive goods, please select Aramex (4-5 working days) which just add extra SGD 10 or choose Speedpost (2-3 working days) which just add extra SGD 20.

We also have special-offer to free upgrade Aramex if order total amount is over SGD 200 and free upgrade to Speedpost if order total amount is over SGD 300.

My order has not arrived, what should I do?

No worry. Send your Order ID by email ([email protected]) to us or WhatsApp (+65 85911449) to us. We will get back you the status with short time.

What payment options does SGCONS offer?

We accept payment through PayPal (including VISA / Master credit card) only. It is most secure and safety payment gateway to protect our customers.

How can I amend or cancel my recent order?

If you need to amend or cancel an order that you have already paid for, you will need to contact our Customer Services Team via email ([email protected]) or WhatsApp (+65 85911449) to us . If your order is due to be dispatched soon, we recommend calling our Customer Services Team directly, as email requests may take longer to process. If your order is dispatched before we receive notice that you need a change or cancellation, we may be unable to process your request.

I want to return my order. How can I do it, and will I receive any refunds?

We accept returns for both individual items and full orders. We are happy to refund or exchange returned items that are unopened, unused, and sent back to us in their original condition.

To return any individual product or full order, please kindly contact us by WhatsApp and we will get back you asap.

Returns are completely free of charge, and must be received within 21 days of receipt of your order. We recommend that you always request a Proof of Postage Certificate from your Post Office, as we are not responsible for any returned packages lost in transit.

How long will it take to process my refund?

All refunds will take a maximum of 3 working days to be refunded to your account. Btw, your refund will not be processed until we have received the original items in our warehouse.

I received the wrong item. What should I do?

At SGCONS our priorities are providing you with a reliable service, and supplying you with the correct products at all times. If you receive an incorrect item, please contact our Customer Services Team via email ([email protected]) or by WhatsApp (+65 85911449). We will send you the correct item straight away and would be grateful if you could return the incorrect item to us.

8 thoughts on “FAQ

  1. I would like to order 4 boxes Acuvue Define. Can I have 4 different colors? I want Natural Shine, Radiant Charm, Radiant Bright and Vivid for 1 box each

  2. I would like to get the Acuvue Moist Daily, may I know when is the expiry date for the current batch? There is no differentiation whether it is left or right lens, right?
    Kindly advice.
    Thank you and best regards
    Josephine

    • Dear Josephine,
      The expiry date of Acuvue Moist is around 2020 or 2021. Yes, if your left and right prescriptions are the same, just input the same.

  3. Hello, I would like to get the DAILIES AQUACOMFORT PLUS, may I check what’s the expiry date?

    Thank you!

  4. For PROCLEAR 1 DAY MULTIFOCAL, is there selection for presbyopic degree (ADD)?

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