At SGCONS, delivering a great customer service is our top priority and it is including making product returns quick, easy, and most importantly – FREE. If for any reason, you are unsatisfied with your order, SGCONS offers free return shipping so you never have to worry about receiving the wrong power, color, product defects, or even if you’re just unsatisfied with the product purchased. Our customer service team are available from 9am to 7pm, Monday to Saturday. Give us a call or WhatsApp to +65 85911449 or email us – [email protected].

 

Free Return Shipping policy

  • 1st, contact our customer services team
  • we accept the return your purchase up to 365 days from the purchase date
  • if you send email to us, please include your name, order number, the reason for the return in your email, and whether you would like a refund or exchange
  • once your return arrives at one of our warehouses, we will inspect the items with good conditions and didn’t open or used.

 

Order Cancellation

We are happy to cancel any orders that has not yet dispatched. If you realize that you’ve ordered something in error and would like to amend or cancel it, please contact our customer service team immediately. We suggest to send email to [email protected] or add our WhatsApp at +65 85911449 and leave your Order ID and email address. Our customer services team will verify and confirm with you as soon as possible.

 

Refund Policy

All refunds will take a maximum of 3 working days to be refunded to your account. Btw, your refund will not be processed until we have received the original items in our warehouse